Senior Technical Specialist

  • April 1, 2022 3:35 pm

APSI is looking for a Senior Technical Specialist. If you're a highly motivated and well-rounded individual who wants to join a talented, innovative, and client-focused technical team, then APSI is the place for you. As the Technical Specialist – Enterprise Monitoring you, in partnership with the product and information technology teams, will create the monitoring standards for the company and help design, build, implement, and ensure that they are always adhered to. In this exciting role, you will be challenged to continuously improve our operational posture and empowered to accomplish.


  • Partner with Product Owners, Software Engineering, and other Technology teams to define and document monitoring standards for existing and new services.
  • Managing on-call rotations and the flow of incoming alerts to ensure that SLA’s are met consistently when issues arise
  • Working with teams to ensure adherence to standards both in existing and future state
  • Creating standard alerting workflows using programs such as NewRelic and Site 24x7
  • Creating and maintaining Application Performance Monitoring (APM) and having a holistic understanding of a broad-ranged product ecosystem
  • Play a key role in the continuous improvement of existing processes such as Incident Management, Change Management, and Event Management
  • Participate in company quarterly planning sessions to align on shared deliverables for upcoming quarter
  • Implement and facilitate monitoring and alerting continuous improvement process/program?
  • Stay apprised of emerging best practices and technologies and promote and implement when applicable
  • Work independently in a highly visible, fast paced environment


  • Well versed working with an Enterprise Systems Monitoring team in designing, deploying, and maintaining monitoring across a global organization
  • Product knowledge of Site 24x7, NewRelic, OpsGenie, Jira Service Management, and a familiarity with a solid change control process as a Configuration Management Data Base (CMDB) is preferred
  • Understanding and experience with synthetic monitoring is preferred
  • Ability to create training plans and materials, schedule, and implement user training and lead user groups
  • Experience integrating other products into OpsGenie/JSM is a preferred
  • Working with Product and Support teams upskilling them in deploying APM and general use and support of monitoring tools
  • Comfortable presenting to all levels of the business



Bachelor’s degree or higher with professional experience in computer-related technologies or proven professional experience in a similar role.


About APSI:

APSI exists to help companies grow and innovate on their own terms and become sought-after employers. With the support of our experts and solutions, our clients are free to focus on their ideas, products, and customers.

Before applying for a role at APSI, there are a few things you should know. We work hard. We like unique perspectives. We believe our time is better spent on testing new ideas than perfecting old ones. And we don't hold hands. Instead, we give people the freedom and resources they need to forge their own path. So, while there are no road maps to success, there are no limitations.



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